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General Info
What type of shirts do you use?
All of our designs are printed on 100% ring spun cotton (solid colors) and cotton/polyester blend (gray, charcoal) shirts, and they are oh-so-soft and comfy to wear.
Where do you print them?
Our print shop is located in the South Suburbs of Chicago. Go Sox!
How do I care for my TShirt Laundry?
Just like your mama taught you – wash your shirts inside out in warm water, with like colors. Any additional questions? Check the tag before tossing it in the washing machine.
So, if I sign up for your newsletter, what exactly will I get?
It doesn’t matter if it comes from a can or in email form – we’re no fans of Spam. You’ll simply receive an email every Tuesday with our new releases and occasional promotional offers. Just for signing up, we’ll send you a coupon code for 20% off your first order (restrictions apply).
TShirt Laundry would make a great gift – how do I order a gift certificate?
You’re right! Tees make great gifts. Simply click on Gift Certificates and follow the steps. Our gift certificates are delivered by email to the address you enter. All gift certificate sales are non-refundable.
What is the deal with the Reward Points?
For every $1 you spend at TShirt Laundry, you’ll earn 1 point. The more points you collect, the more stuff, like free products or special offers, you can get (it’s kind of like a video game). For complete details, please visit our Rewards Points page.
Ordering Tshirts
How do I create an account?
- Click the ‘My Account’ link at the top right side of our site (click the menu button to see this option on mobile).
- Click on the ‘Login / My Account’ link.
- Follow the prompts to set up your account.
What are the benefits of setting up an account?
Oh, there are lots! You can check the status of your order, keep track of your reward points and best of all, your info will be in our system making future purchases quick and easy.
How can I check on my order?
Log in to the account you created when you purchased your shirt, and you can track where your items are in the order process. We try our best to process orders and ship them out within two business days.
I made a mistake on my order! How can I fix it?
You can email info@tshirtlaundry.com as soon as you notice your mistake, and we will fix it for you. Please note that once the order has begun processing or has shipped, it may no longer be editable.
Hmmm… I am not sure what size shirt to buy.
We have a chart for that – just look below! Keep in mind the women’s shirts are very form fitting – some may say they run a little small.
Payment
How can I pay?
We offer a variety of payment options! TShirt Laundry accepts Visa, Mastercard, PayPal, and TShirt Laundry Gift Certificates as payment. Our one-page checkout is quick and easy.
How do I know your site is secure?
We take security seriously. Our site is secured and protected by GeoTrust, one of the leading and most trusted SSL Certificate Authorities out there. Wondering what “SSL Certificate” even means? Put simply, a SSL Certificate “jumbles” your data as it is sent through the web, protecting it from people who should not have access to it.
How do I redeem a gift certificate?
It’s easy! Shop as you normally would, and enter the gift certificate number in the ‘Apply Coupon/Gift Certificate’ box during checkout.
How do coupon codes work?
If you have a coupon code (LUCKY!), you may enter it during checkout to redeem your discount. Only one coupon code can be used per order, and the coupon cannot be combined with any other discounts (sale/clearance items) or used on custom orders. Additional restrictions may apply.
What name will appear on my credit card bill?
TShirt Laundry, LLC (We’re not trying to fool anyone.)
Wait!!!! I need a copy of my receipt.
Log in to your account (click the ‘My Account’ link at the top right hand side of our site) to print a receipt.
Help! When I tried to place my order my credit card was declined but I checked my account and I see a charge from TShirt Laundry. I want a refund!
When your credit card was declined it was first approved by your bank but then declined by our payment gateway. It can take a few days for the bank to be updated that the payment was declined but when it does the pending charge(s) you see will disappear. If it is still there in a few days please contact us at info@tshirtlaundry.com and we will look into it further.
Why was my credit card declined?
The most common reason for a credit card charge to be declined is an ‘Address Mismatch’. To prevent fraudulent activity on your credit card we are required to match your billing address to the address on file with the credit card issuer. If you get an error, please check your address to make sure it matches.
Shipping & Returns
Do you ship internationally?
We currently ship to the following countries: United States, Argentina, Australia, Austria, Belgium, Brazil, Canada, Cuba, Czech Republic, Denmark, England, Finland, France, Germany, Greece, Guam, Holland, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Italy, Japan, Mexico, Netherlands, New Zealand, Northern Ireland, Panama, Philippines, Poland, Portugal, Russia, Saudi Arabia, Scotland, Singapore, Slovakia, Spain, Sweden, Switzerland, Turkey, United Kingdom and Wales. If you’d like your order shipped somewhere else, just email us and we’ll see what we can do to make it happen!
How long will it take to receive my order?
We always try to process and ship orders out quickly – usually within two business days. You can check the status of your order at any time by signing in to your account. Once your order has shipped, you will receive a shipment confirmation email with tracking information. Delivery time varies based on the shipping method chosen during checkout.
Note: During the holiday season we can experience a high volume of shipping delays with USPS. If your package has been delayed and it's in the USPS system, we cannot help make it go any faster. If it has been more than a week since your tracking number has shown any updates please contact us at info@tshirtlaundry.com so that we are aware of the delay. We will not have any more information about the location of your order other than what is shown in your tracking but we want to be aware of the delay in the event that it becomes lost. If your order is stuck you can try calling USPS at 1-800-275-8777 and ask that a case be opened. As the recipient you will get a faster resolution than we will. It’s rare that a package is missorted or lost but it can happen.
How do I track my order?
To track your order, log in to your account (click on the ‘My Account’ link at the top right hand side of our site). Click on ‘View Details’ next to the order about which you are inquiring. Your order information will display, and a tracking number will be listed. You can either click on that tracking number or copy and paste it into the USPS website. Additionally, once your order has shipped, you will receive a shipment confirmation email with tracking information. Please note that sometimes it takes up to 24 hours for the tracking information to update after the order shows as shipped.
How will my order be shipped? How much does shipping cost?
All packages are shipped via USPS. There are several options from which to choose depending on when your shirts need to get to you. Plus, your shipping costs can be calculated prior to placing your order. Once you add items to your cart, you can enter your zip code in the box below the item(s) on the ‘View Cart’ page. Hit the ‘Calculate Shipping’ button, and your shipping options and the corresponding charges will appear.
I never received my order, what should I do?
Don’t worry – start by checking your account to see if your items have shipped. If it has, your tracking number will display. The United States Postal Service is our primary carrier, and you can enter your tracking number at www.usps.com to see where your package is in the delivery cycle. If you are still having problems, contact us at info@tshirtlaundry.com.
What if I need to return my TShirt Laundry?
We want you to love your tees, so if something isn’t perfect, you can return or exchange your items within 30 days of the order shipment date. Items must be unwashed and unworn in order to receive a refund or store credit. Note: Shipping charges will not be refunded. Clearance items are final sale and cannot be returned.
The process is simple:
- Log in to your account, using your username and password in the ‘My Account’ section.
- In the ‘Track Your Recent Orders’ section, click on the ‘View Details’ link for the order you would like to return or exchange.
- Once in the Order Details, click the ‘Add New RMA’ button.
- Choose the number of items you wish to return or exchange in the ‘Order Items’ section.
- In the ‘Order Return Options’ section, choose the Reason and Method for the return or exchange.
- You may add any comments (including what you would like to exchange the item for, if applicable), and then click ‘Save RMA.’
- Once we process your request, you will receive an email with instructions on how to return your item.
Talk to Us!
Still have questions? Hey, we all get a little lonely sometimes…
- Complete our online form: Contact Us.
- Send an email to info@tshirtlaundry.com